Mediation Master Course

Coaches & Consultants

  • Identify and resolve issues before they jeopardize a project

  • Develop conflict management skills

  • Expand your practice to facilitate challenging conversations

 

Managers & Individual Contributors

  • Increase ability to influence without direct authority

  • Help colleagues and employees resolve conflicts

  • Create a more inclusive workplace

 

Graduates will leave with…

  • An understanding of conflict dynamics and causes

  • Tools to identify triggers and self-regulate

  • A framework, training, and experience for mediating disputes

  • A network of peers who share expertise and knowledge

  • A certificate and electronic badge attesting to your skills

Course Features

  • Unique 3-step mediation model

  • Customized modules with up to 24 hrs of content

  • Interactive group exercises, role-plays, and debriefs

  • Real-time feedback to enhance learning

  • Session recordings available for all participants

 

Topics Covered

Session 1

  • Conflict Overview

  • Sources of conflict

  • Five coaching moves

  • Introduction to mediation

  • Managing conflict with

    confidence

Session 2

  • Brain science

  • Heuristics & traps

  • Triggers & self-management

Session 3

  • Approaches to mediation

  • The mediation funnel

  • What to do before each

    mediation

Session 4

  • Mediator’s opening statement

  • Demonstration & practice

Session 5

  • Exploring conflict (Part 1)

  • Questions to ask and avoid

Session 6

  • Exploring the conflict (Part 2)

  • Practice, observation & feedback

Session 7

  • Helping participants shift

  • Joint and separate meetings

  • Working with strong emotions

Sessions 8 - 11

  • Role Plays: practice,

  • Observation

  • Feedback

Session 12

  • Concluding the mediation

  • Ethics

  • Self-care